Warranty and Returns Policy - Car Computers US

ELECTRONIC MODULES RETURNS

We offer a 1 year warranty in all our refurbished electronic modules, up to a maximum of two exchanges.

All returns for money back must be received within 30 days from the date of original purchase. Returns received after 30 days from the date of original purchase qualify only for an exchange or in-store credit.

*Programmable control units that are returned are subject to an $75 non-refundable programming fee.

IMPORTANT: Returns must be in original condition. Electrical parts are tested prior to purchase and if returned, all units will be inspected for burnt components, physical damage and water damage.

Items returned in the following condition will NOT be covered by the warranty:

Burnt Components
Physical and/or Water Damage
Misuse and/or Abuse
Modifications, Opened, Tampered with, and/or used for any purpose not originally intended
Vehicle is involved in a collision
Security Seal is removed, broken and/or damaged

*All returns are subject to be accompanied by a Return Merchandise Authorization (RMA) form.*

What is an RMA? Click Here

After 30 days, if an item is returned without an RMA form, ECM Options reserves the right to maintain possession of the unclaimed/unauthorized return.

During the first 30 day period from date of purchase, returns that are certified not to be faulty are subject to a 20% restocking fee.

RETURN SHIPPING: WE ARE NOT RESPONSIBLE FOR LOST MERCHANDISE OR DAMAGED PACKAGING.

ECM OPTIONS WILL NOT COVER ANY SHIPPING EXPENSES.

ECM Options will not reimburse any fees a Buyer makes in connection with a possible faulty/defective unit(s) including, but not limited to Locksmith fees, diagnostic fees, rental car fees, storage fees, dealership fees, third party reprogramming fees, etc.

DIAGNOSTIC TOOL MANUFACTURER WARRANTY

All diagnostic tools are subject to the manufacturer’s warranty policy.

For more information contact us

407-401-3502

available from 7:00am – 4:00pm

Monday-Friday

Address 4230 Commercial Dr Sebring FL 33870

Email: ecmoptions@gmail.com

#1 Recycled parts reseller in the Caribbean and the United States

ELECTRONIC MODULES RETURNS

*Programmable control units that are returned are subject to an $75 non-refundable programming fee.

Items returned in the following condition will NOT be covered by the warranty:

During the first 30 day period from date of purchase, returns that are certified not to be faulty are subject to a 20% restocking fee.

RETURN SHIPPING: WE ARE NOT RESPONSIBLE FOR LOST MERCHANDISE OR DAMAGED PACKAGING.

ECM Options will not reimburse any fees a Buyer makes in connection with a possible faulty/defective unit(s) including, but not limited to Locksmith fees, diagnostic fees, rental car fees, storage fees, dealership fees, third party reprogramming fees, etc.

DIAGNOSTIC TOOL MANUFACTURER WARRANTY

For more information contact us

407-401-3502

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